L1 and L2 tickets, closed without a human
Password resets, access requests, software installs, VPN issues — agents diagnose, execute, and close with full audit trails.
The top 20 ticket types in most IT orgs are 80% of volume and nearly 100% repeatable. Closing those end-to-end frees your IT team for the non-repeatable work that actually deserves their attention.
A ticket's path
- 01
Classify and identify
Incoming tickets are categorized, the user's identity is verified, and relevant context (device, group, recent changes) is assembled.
- 02
Execute with policy
The agent runs the resolution — add to a group, reset a password, push a config — inside policy and with MFA when required.
- 03
Close with confirmation
The user is notified, asked to confirm, and the ticket closes with a full audit record attached.
Capabilities
Identity-aware
Every action inherits the requester's identity and permissions. No privilege escalation.
Deflection analytics
Dashboards show deflection rate per category — so you tune thresholds with data, not hunches.
Escalation ready
If automation fails, the human receiving the ticket gets full diagnostic context already gathered.
Custom runbooks
Your internal runbooks become executable policy — not PDFs people have to find and follow.