89% ticket deflection freed a Tier-1 team for real security work
How autonomous agents took over access lifecycle and ticket triage inside a Fortune 100 financial services environment — and what the security team did with the hours they got back.
Challenge
Tier-1 support team overwhelmed by routine access requests and password resets, blocking higher-value security reviews. The queue grew faster than it could be drained, analysts spent their shifts on tasks with no diagnostic content, and proactive threat-hunting work kept slipping quarter after quarter.
Solution
We deployed autonomous agents for the full access lifecycle plus front-line ticket triage. Agents authenticate through the customer's existing identity platform, read and write inside the ITSM of record, and escalate anything outside their scoped permissions with full context attached.
Results
“ActiveMotion shipped our agent stack in weeks. It's been in production for six months — and we haven't touched it. That's the whole promise.”