From six weeks to under two for clinician credentialing
How a regional health system moved credentialing off spreadsheets and email threads into a coordinated agentic workflow — without ever letting protected health information cross a compliance boundary.
Challenge
Credentialing bottlenecks delayed new clinician onboarding by weeks. Verification across NPDB, state boards, specialty certifications, and internal HR lived in separate systems with separate logins, manual status checks, and no single source of truth — which meant revenue from new providers was held up by administrative latency, not medical readiness.
Solution
We deployed agents that coordinate verification across NPDB, state boards, and internal HR, running each check in parallel and reconciling results against the provider record. All activity stays inside the customer's HIPAA-aligned environment, and every agent action writes to a tamper-evident audit trail reviewers can pull on demand.
Results
“The first new provider we credentialed with agents started seeing patients two weeks earlier than our historical average. That's revenue, that's access, that's the whole point.”