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The sandbox replays historical tickets, invoices, and requests — agents practice on real data without touching real systems.
Unit tests catch regressions in pure functions. Agents fail on the long tail of real-world inputs no one thought to enumerate. The sandbox is where that tail gets tested: safe, replayable, and shareable.
Production requests are captured with inputs, system state, and outcomes — automatically, continuously.
The sandbox replays captured work against new agent versions in a sealed environment. No real tickets are touched.
Differences between old and new outcomes are surfaced for review. Regressions block the deploy.
Replays are reproducible — same input, same output — so bugs are debuggable, not vibey.
Sensitive fields are redacted before replay. Testers work on realistic data without a raw PII footprint.
Replay against a slice of traffic (by tenant, category, or segment) to size risk before full rollout.
Past bugs become sticky regression cases. Fixes stay fixed.