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Tickets, incidents, changes, and deploys — the platform understands the objects and lifecycles of every major ITSM and DevOps tool.
Shallow integrations read and write a few fields. Deep integrations understand lifecycles — how a ticket ages, when a change window opens, what a sev-1 rollback looks like. That depth is what makes agents actually useful in IT.
Tickets, incidents, changes, and deploys are modeled as typed domain objects — not JSON blobs.
Agents respect approval windows, freeze periods, and policy gates that live in your ITSM tool.
Updates flow both ways. Changes in ServiceNow show up in the agent's context; agent actions appear as native ServiceNow events.
Incident, Problem, Change, Request, CMDB — deep read/write with policy adherence.
Full issue and ticket lifecycle; custom fields, workflows, and SLAs respected.
PRs, issues, deploys, and actions — agents can observe and act as first-class collaborators.
Incidents, escalation policies, and on-call schedules — agents route and acknowledge correctly.