Deep integrations with the IT and DevOps backbone
Tickets, incidents, changes, and deploys — the platform understands the objects and lifecycles of every major ITSM and DevOps tool.
Shallow integrations read and write a few fields. Deep integrations understand lifecycles — how a ticket ages, when a change window opens, what a sev-1 rollback looks like. That depth is what makes agents actually useful in IT.
How depth shows up
- 01
Typed objects
Tickets, incidents, changes, and deploys are modeled as typed domain objects — not JSON blobs.
- 02
Lifecycle awareness
Agents respect approval windows, freeze periods, and policy gates that live in your ITSM tool.
- 03
Bidirectional sync
Updates flow both ways. Changes in ServiceNow show up in the agent's context; agent actions appear as native ServiceNow events.
Supported systems
ServiceNow
Incident, Problem, Change, Request, CMDB — deep read/write with policy adherence.
Jira & Zendesk
Full issue and ticket lifecycle; custom fields, workflows, and SLAs respected.
GitHub & GitLab
PRs, issues, deploys, and actions — agents can observe and act as first-class collaborators.
PagerDuty
Incidents, escalation policies, and on-call schedules — agents route and acknowledge correctly.