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Password resets, access requests, software installs, VPN issues — agents diagnose, execute, and close with full audit trails.
Password resets, access requests, software installs, VPN issues — agents diagnose, execute, and close with full audit trails.
Incoming tickets are categorized, the user's identity is verified, and relevant context (device, group, recent changes) is assembled.
The agent runs the resolution — add to a group, reset a password, push a config — inside policy and with MFA when required.
The user is notified, asked to confirm, and the ticket closes with a full audit record attached.
Every action inherits the requester's identity and permissions. No privilege escalation.
Dashboards show deflection rate per category — so you tune thresholds with data, not hunches.
If automation fails, the human receiving the ticket gets full diagnostic context already gathered.
Your internal runbooks become executable policy — not PDFs people have to find and follow.