Find where the process actually lives
Process mining surfaces the real flows people use — deviations, workarounds, and shortcuts — so you automate the shape of work that actually exists.
Most automation projects fail because they automate the documented process, not the real one. Process mining uses event logs from your systems to reveal the real process — then targets the automations where the gains are measurable.
How process mining plays out
- 01
Collect events
Events from ERP, CRM, ITSM, and custom systems are unified into a common event log.
- 02
Reconstruct flows
The actual process — including all variants, reworks, and loops — is visualized with frequencies.
- 03
Target and measure
High-impact variants become automation candidates, with expected savings quantified before the work starts.
Capabilities
Variant analysis
The top 10 variants of any process surfaced with volume and time-to-complete.
Conformance checking
Compare the real process to the documented one; find the drift, not just the presence of it.
Bottleneck detection
Where work sits idle vs. where it's active is measured down to the step.
Rework metrics
Steps that get redone most often are prime candidates for intervention — and the data proves it.