Accurate answers to HR questions, any time
Employees ask HR the same questions thousands of times. Agents answer with cited policy — in Slack, Teams, email, or your portal — while HR tackles the questions that need a human.
An HR helpdesk at scale is a search problem. The policies exist; employees can't find them. Agents bridge that gap with natural-language access backed by citations, so answers are trusted and auditable.
How a question gets answered
- 01
Understand
Questions are parsed for intent and scoped to the employee's country, role, and tenure — policies vary.
- 02
Retrieve with citations
The right policy sections are retrieved and the answer is composed with clickable citations to source documents.
- 03
Escalate the sensitive
Questions involving protected categories, accommodations, or grievances route directly to a human partner.
Capabilities
Policy as source of truth
Answers come from your current policy documents. Updates propagate immediately when docs change.
Context-aware
An engineer in Germany gets German PTO policy, not the US default.
Sensitive topic routing
A guardrail catalog routes sensitive topics to humans without the agent trying to handle them.
Analytics
Top questions and unanswered patterns drive policy documentation improvements.